Refund policy

Returns, Refunds & Cancellations

Due to the nature of our product, all sales are final once fulfilled. Licensed retailers may, at their sole discretion, issue refunds or reshipments in cases of damage, misdelivery, or incorrect items. Refunds or replacements for undeliverable packages may incur fees, including:

• $25 undeliverable package fee (deducted from any refund), or
• $40 reshipment fee (includes both reshipping and undeliverable package costs).

Shipping costs are non-refundable. Requests for cancellations must be submitted to orders@highpour.com before an order has shipped, but cannot be guaranteed.